Support

Support information

Getting O2k-Support from the experts is easy. Choose the option below that best meets your needs.

Find answers

We value giving our customers access to answers. Whether you need to look up a term, or help running maintenance on your instrument, our Bioblast O2k-Open Support pages have you covered.

In addtion manuals, procedures and even video support, you will also find published questions and answers from previous customer’s contact with our expert technical support.

Start at our open-access support page

Contact support

If you are unable to find the solution on our Bioblast resource page, you can ask one of our experts through our O2k-Technical Support. Simply click the link and fill out the form. Be sure to read our open support agreement below.

Before contacting O2k-Technical Support, we suggest running these two tests to answer the questions:

  1. Does your O2 sensor function properly?
     Oxygen sensor test
  2. Is your O2k-Chamber tight?
     O2k-Chamber test

Repairs

Hardware problems may require replacement of a defective spare part. Some electronic or mechanical defects may be solved only by repair of the O2k in the electronics workshop of Oroboros Instruments, e.g., a defective Peltier unit.

A cost estimation for repair of the O2k-Main Unit due to an electronic or mechanical defect can only be given after inspection of the O2k in our electronics workshop in Austria. Once a cost estimation has been provided, the repair is carried out with the customer’s consent.

Find anwers

We value giving our customers access to answers. Whether you need to look up a term, or help running maintenance on your instrument, our Bioblast O2k-Open Support pages have you covered.

In addtion manuals, procedures and even video support, you will also find published questions and answers from previous customer’s contact with our expert technical support.

Start at our open-access support page

Or find the answers to your questions on specific topics at the O2k-Glossary & FAQ page.

Contact support

If you are unable to find the solution on our Bioblast resource page, you can ask one of our experts through our O2k-Technical Support. Simply click the link and fill out the form. Be sure to read our open support agreement below.

Before contacting O2k-Technical Support, we suggest running these two tests to answer the questions:
  1. Does your O2 sensor function properly?
    Oxygen sensor test
  2. Is your O2k-Chamber tight? O2k-Chamber test

Couldn’t find the answer? Contact our experts.

Repairs

Hardware problems may require replacement of a defective spare part. Some electronic or mechanical defects may be solved only by repair of the O2k in the electronics workshop of Oroboros Instruments, e.g., a defective Peltier unit.

A cost estimation for repair of the O2k-Main Unit due to an electronic or mechanical defect can only be given after inspection of the O2k in our electronics workshop in Austria. Once a cost estimation has been provided, the repair is carried out with the customer’s consent.

For shipment of the O2k for repairs, follow the detailed instructions.

O2k-Open Support aims at sharing our support communication openly with the scientific community. Technical and scientific questions, which are not yet addressed in the available guidelines or are difficult to trace on our website, are relevant to many specialists and beginners in the field. Therefore, we would like to publish your latest question and example files on our Bioblast website, so that others can benefit too. You can decide which files and if your name, institution and email address are included.

*Please note that regular consultancy fees might apply, should you not agree with our O2k-Open Support agreement.