Installation and startup support session
Each Oroboros Package includes a personalized remote installation and startup support session with an Oroboros expert. This online support session will focus on:
- Instrumental setup
- Quality control
- Discussion with our expert
During your session there will be time for discussion with our expert. See the program here.
We encourage new customers to book their virtual session for the instrumental setup before setting up their Oroboros. The included installation and startup support session can be scheduled during any time within the Warranty period (max. 3 years).
Additional 8-hour blocks of Virtual Support can be purchased for training of new lab members or covering more advanced topics. Read more here.
Expert support
Apart from this support session, you can continuously contact us for support via our online form. Based on your selected topics, you will be matched with one of our experts to work with you online to answer your questions.